Help desk software helps you deliver an amazing customer experience which is a critical element driving the success of your business. Quality customer support will increase revenues and customer loyalty. Moreover, it’s easier to retain current customers than to acquire new ones. 90% of customers believe their problems should be addressed by a company immediately. …
Online survey tools began in the late 1990s and have come a long way since. After the pandemic, more and more surveys are getting conducted online and the trend is increasing. Today, businesses are re-aligning their operations with the new reality and making necessary changes to stay ahead in the competition. They need to understand …
In this new digital age after covid-19, live chat software roles have become more crucial than ever. To increase demand in online spending, customers expect instant gratification more than ever. Today getting back to the customer within 24 hours just doesn’t cut it anymore. This is where help desk chat software comes into the picture. …
