Today monitoring day-to-day operations are crucial for enhancing productivity and making the existing business system more efficient. To achieve this, remote monitoring and management software or RMM Software was designed to provide remote control access of systems to the users over a network.
This software has the capability to execute multiple other tools required such as status monitoring & reporting tool, remote desktop software, inventory management, distribution and patch management, etc. Moreover, they can also handle data storage and data migration using data migration software.
Additionally, they also provide security to data from malicious attacks and can implement data recovery software to perform any repair if required. However, choosing which functionalities of RMM software are crucial for your business needs proper research on the RMM tools.
In this guide, I have ranked and reviewed the best RMM software based on its pricing, features, customer support, session recording, automation, and more.
So let’s get started.
What is the best RMM Software?
Here is the list of the best RMM Software to use this year.
1. Kaseya VSA
Kaseya VSA supercharges IT teams, by eliminating inefficiency with all-in-one endpoint management, automation, and protection hence, you can get ahead of the curve. It consequently reaps the benefits of enterprise-wide monitoring, alerting, and automatic incident remediation with a shorter time to resolution.
Additionally, you can get IT done faster on the go with the Kaseya Fusion Mobile App. Create, update, and close service tickets, execute VSA agent procedures (automation scripts), and get IT Glue organizational data—all in one mobile app.
Finally, you get to monitor all infrastructure components, performance metrics (CPU, memory, disc space, uptime, etc.), processes and services, event logs, application and hardware changes, and more. Jacobs Engineering Group Leverages Kaseya VSA to automate IT Management.
Key Features
- IT Automation: You can now build, customize, and edit scripts in the new Agent Procedure Editor built-in to Kaseya VSA and automate your IT tasks.
- Patch Management: Address the complexities of patch deployment with easy-to-use policy profiles that allow you to manage patch approvals, scheduling, and installation.
- Remote Control Software: Remote Control enables the technician to access the remote computer collaboratively with the end-user.
- Discovery and Inventory: VSA by Kaseya allows you to automate the IT asset discovery and inventory process, so you have visibility and control of your entire IT environment.
Pros
- Manage all devices, including mobile, business, IoT, and everything in between.
- Simplify hundreds of tasks to supercharge tech efficiency.
- Automated Patch Management system for better process flow.
- Enjoy a simple pricing model, adaptable to any endpoint type.
Pricing Plan
Based on the business requirements, the sales team prepares quotations accordingly.
2. RMM Central
RMM Central started its business in 1996 as AdventNet, a network management company. It has only grown since then. Thus, in 2002, ManageEngine became its division of Zoho Corporation, focused solely on perfecting IT management.
ManageEngine crafts comprehensive IT management software with the purpose of making your job easier. As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of their size or budget.
Basically, from network and device management to security and service desk software, it brings IT together for an integrated, overarching approach to optimizing your IT. Moreover, its 120+ award-winning products and free tools cover everything your IT needs.
Key Features
- Network Discovery: Automate network discovery with features like active directory, subnet scanning, etc.
- Real-time Alerting: Generate ML-based forecast reports and implement advanced alert monitoring capabilities for faults, alarms, and more.
- Remote Control: Troubleshoot remote desktops and mobile devices with multi-user collaboration, video recordings, file transfers, and more.
- Analytics and Reporting: Over 100 out-of-the-box reports to give complete insights into your customer’s IT networks.
Pros
- One product, one console for your entire IT.
- Minimized resources, therefore, maximized ROI.
- Flexible licensing for device monitoring and management.
- Restrict user access, enforce security policies, and customize configurations.
Pricing Plan
Based on the business requirements, the sales team prepares quotations accordingly.
3. NinjaOne
NinjaOne helps you modernize your IT operations with the ability to monitor, manage, and support all your devices and users. Instantly. At scale. From anywhere. In the meanwhile, it has reached 83+ countries, 7000+ customers, and 3 million+ endpoints.
Furthermore, NinjaOne makes your IT team more efficient and effective with easy-to-use tools and powerful cross-platform automation that minimizes administrative burdens. Hence, monitor, maintain, and manage all your IT assets with powerful tools that put you in control.
It is the unified IT operations platform chiefly behind thousands of IT teams worldwide. Its easy-to-use dashboard reduces IT complexity and modernizes IT management helping you manage assets on any network and provide support to users, wherever you or they are.
Key Features
- Ransomware Protection: Reduce your attack surface, stop active ransomware threats, respond quickly to incidents, and protect your critical business data.
- IT Documentation: Document, standardize, and use contextual information about the IT environments you manage.
- Self-service portal: Ninja allows IT admins to give end-users secure remote access to any Ninja-managed device without the need for additional software.
- Security: Manage applications, remotely edit registries, deploys scripts, and mass configures devices to promote endpoint security.
Pros
- During the free trial, you’ll have access to the entire Ninja platform.
- They have a bug bounty program.
- It implements security controls that regulate authentication, authorization, and access.
- NinjaOne does not see or share user passwords or track your location.
Pricing Plan
Based on the business requirements, the sales team prepares quotations accordingly.
4. Itarian
The most comprehensive and powerful ITarian IT operating platform helps you simplify operations, boost productivity, and better utilize IT resources. Equally important, they believe in the power of information technology to help solve the world’s most pressing problems.
Besides, it includes all the essential IT management tools, including remote monitoring and management, remote access and control, service desk and ticketing, and patch management. That is the reason why, Itarian is trusted by over 1,000,000 users, consisting of IT teams, administrators, and tech experts.
The technology assessment platform (TAP) helps MSPs extract better, more actionable information from their customers about the status of their network and therefore, generate a focused plan to address their needs.
Key Features
- Auto-Discovery and Deployment: ITarian’s Auto-Discovery and Deployment allows network admins to remotely deploy applications to multiple endpoints.
- Customized Scripts: Start using Remote Device Management Software Tools instantly with your enrolled devices from the portal, all cloud-based!
- Network Assessment: With this feature, you can scan your networks, identify vulnerabilities, and generate risk reports.
- Service Desk: Enables administrators and staff members to respond to tickets, reassign or escalate tickets, and generate reports.
Pros
- No hidden charges hence so you know what to expect.
- Free onboarding and training to get you up and running quickly.
- Reasonable per-endpoint pricing to keep your costs in control.
- Large script library so you can customize your automation platform.
Pricing Plan
Based on the business requirements, the sales team prepares quotations accordingly.
So now let’s cover the basics.
What is RMM Software?
RMM Software or remote monitoring and management software is a tool that provides remote access to client networks and systems and management capability to operate them.
This includes functionalities like running pre-recorded programs and live control of sessions. Moreover, RMM software handles any new installations and updates using other remote management tools such as patch management or distribution software.
Remote monitoring software basically controls the client systems by using technologies such as Remote Desktop Protocol, Windows Active Directory, and SSH.
Service providers rely on remote management software to basically check whether all the systems are up and running correctly. Do not confuse the remote management tool with the remote administration tool as the latter one only monitor the conditions imposed on managed systems.
There are various types of RMM software that are designed according to business size and type. This is to ensure that the product is more viable to different types of business requirements a particular industry may have.
What Features should you look for in RMM Software?
These are the couple of important features you need to look for in an RMM software solution provided by the service provider:
1. Scalability
Having an RMM solution that is having the capability to manage thousands of systems across regions is critical if you are going to become a big business tomorrow.
Therefore, investing in RMM software from a future perspective is important as it allows you to focus on other aspects of growth by reducing the work of managing and adding more systems to the organization.
2. Integrations
Integration of your existing IT infrastructure along with the RMM software provides you with many benefits from a business perspective.
It will help you integrate remote monitoring capabilities with your helpdesk tracking software. Furthermore, it will automatically update records of the managed systems the moment it detects some change.
Additionally, the RMM Software will be able to interact with other integrated IT services providing a more holistic
3. Cloud Capability
Today more and more operations are moving to the cloud so it is very important to know whether your RMM software offers it. This will basically enable your clients to access the system using the internet without relying on the installation of the software on the local system.
Moreover, these solutions cost much less and provide faster upgrades required to keep up with the changing security landscape. Furthermore, you have more flexibility in upscaling and downscaling the service depending upon the business usage you are having.
4. Ticketing System
RMM software should provide features to your technicians to create tickets when there is a remote problem detected. The integrated ticketing system should also help reduce time in creating manual tickets and provide a more seamless service to the client.
5. Customer Support
Multiple IT departments work together whenever an incident appears in the operation of the business. This can happen anywhere from remote monitoring and management, onboarding, IT operations, billing, and device management.
Therefore, integration of RMM software with live customer support is essential to walkover any arising issues easily.
6. Cross-Device Compatibility
Remote working has enabled employees to use tablets ad laptops for their day-to-day operations. Therefore, selecting an RMM solution that caters to these devices is very essential.
Furthermore, it should have no issue with interoperability between different devices and operating systems such as Android and iOS.
7. Patch Automation
There are scenarios when the system or applications might get affected due to some update or patch released for the existing software.
Therefore, choose RMM software that keeps minimizes the downtime of the automated patch releases and keeps the systems up-to-date without many issues.
8. Remote Control Sessions
To make most of the remote monitoring capabilities you need essential features such as remote restart and shutdown of systems, scheduling of surveys of the systems, and more.
This will ease the remediation of problems appearing in the client-side systems.
9. User Interface
An RMM Solution should offer new users a guided tour on how to navigate and access important features easily and quickly. Moreover, they should provide dashboard customization such as changing time zone, different theme colors, and more.
Some RMM software remediation tools provide customers the customization option according to their brand identity giving it a feeling of in-house built software.
10. Hardware and Software Support
Your RMM Software should be able to support both the Hardware and software modules installed in your systems. This will allow you to quickly resolve the issue and thus save the cost of changing software or hardware.
11. Security Capabilities
Any RMM solution should be able to provide complete security monitoring capabilities to the businesses using it. The system should be able to identify any suspicious activity or intrusion into the account.
Moreover, it should comply with multiple regulations defined for some industries (Ex. banking sectors) to meet all compliances.
12. Service Automation
An RMM software solution is capable of providing Professional services automation (PSA), a term known in the industry quite well.
Basically, it allows you to improve efficiency and reduce costs by reducing the number of manual tasks used in performing the operation.
13. Asset Management Capabilities
RMM software provides an asset management module that allows you to improve the efficiency of updating and managing records in the system.
Moreover, it provides other supporting modules such as handling device registration, restart, a shutdown of devices, mobile access, and more.
Best RMM Software – Final Summary
This wraps up my list of the best RMM software to use this year. I will keep updating the list with other good RMM Software available in the market.
Remember, using RMM software will significantly help you improve your customer support for your clients. Moreover, they will automate everyday tasks and provide security monitoring capabilities to secure your data and systems.
Therefore, I will advise you to go through the list of all RMM tools available and see which one is a better investment for your business.
More from Smashitbuck: Do check out my other articles on the roadmap software, best Gmail add-ons, and 2d animation software to read this year.
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